Privacy policy

This privacy policy will explain how Kanobe SRL (hereafter “Kanobe”), uses the personal data collected from you when you use the Kanobe website.

Topics:

• What data is collected?
• How does Kanobe collect your data?
• How will Kanobe use your data?
• How does Kanobe store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How does Kanobe collect cookies?
• What types of cookies are used?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact Kanobe
• How to contact the appropriate authorities

What data does Kanobe collect?

Kanobe collects the following data:

• Personal identification information (Name, email address, phone number, and delivery address.)
• Payment data

How does Kanobe collect your data?

You directly provide Kanobe with all of the data we collect. Kanobe collects data and processes data when you:

• Register online or place an order for any Kanobe products on the Kanobe website.
• Voluntarily complete a customer survey or provide feedback through the Kanobe website contact form or via email.
• Use or view the Kanobe website via your browser’s cookies.

How will Kanobe use your data?

Kanobe collects your data so that it can:

• Process your orders and manage your customer account.
• Email you with special offers on other products you might like.

When Kanobe processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How does Kanobe store your data?

Kanobe securely stores your data electronically, in password-protected form.

Kanobe will keep your customer account data for the duration of time your account is active (i.e. until the account is deleted by you). Once the account becomes inactive, we will delete your account data from all electronic records and any physical copies of such data.

Order data (including on shipping, returns, related correspondence etc.) will be securely stored electronically, in password-protected form indefinitely.

Marketing

Kanobe would like to send you information about its products and services that might interest you.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Kanobe from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact Kanobe at: inquiries@kanobe.com.

What are your data protection rights?

Kanobe would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Kanobe to provide you with copies of your personal data. Kanobe may charge you a small fee for this service.

The right to rectification – You have the right to request that Kanobe correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that Kanobe erases your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Kanobe restricts the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Kanobe’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Kanobe transfers the data that it has collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: inquiries@kanobe.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Kanobe only uses cookies that are essential to the functioning of the Kanobe website:

• Keeping you signed in
• Updating and maintaining the contents of your Shopping Cart

What types of cookies do we use?

There are a number of different types of cookies, however, we respect your privacy and our website only uses:

• Functionality cookies – Kanobe uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of the Kanobe website features may not function as a result.

Privacy policies of other websites

The Kanobe website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Kanobe keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 16 May 2022.

How to contact us

If you have any questions about Kanobe’s privacy policy, the data it holds on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: inquiries@kanobe.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Kanobe has not addressed your concern in a satisfactory manner, you may contact the Belgian Data Protection Authority (Autorité de Protection des Données / Gegevensbeschermingsautoriteit).

Contact: contact@apd-gba.be